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Pennsylvania Telephone Numbers

	Phone Numbers	Fax Numbers
Professional Contracting	800/625-2583 or 216/687-6064	216/687-7994

Provider Inquiry
Benefit, Eligibility, Claim Status Inquiry for all PPO, POS and HMO products VoiceConnect	800/362-1279

Care Management
Utilization Management Inpatient Prior Approval	800/258-2873
Behavioral Health Utilization Management/ Case Management Prior Approval	800/233-2058
Home Health/Skilled Nursing Prior Approval	800/258-2873 or 800/338-4114
MRI/MRA/PET Prior Approval	800/258-2873 or 800/338-4114

Corporate Medical Policy for Services/Procedures/DME Requiring Prior Approval
Cleveland		800/516-2583

Case Management	800/258-3175

Clinical Quality Improvement Department	800/586-4523	216/687-7787

Others
Coordination of Benefits	800/782-5869 or 216/687-7630	216/687-2696
Electronic Claims	800/321-7223
Subrogation	800/442-2911
Emdeon (to register)	877/469-3263

Georgia Telephone Numbers

	Phone Numbers	Fax Numbers
Professional Contracting	888/980-6676 or 678/742-9100	678/742-9180

Provider Inquiry
Benefit, Eligibility, Claim Status Inquiry for all PPO, POS and HMO products VoiceConnect	800/362-1279

Care Management
Utilization Management Inpatient Prior Approval	800/258-3035
Behavioral Health Utilization Management/ Case Management Prior Approval	800/233-2058
Home Health/Skilled Nursing Prior Approval	800/258-3035
MRI/MRA/PET Prior Approval	800/258-3035

Corporate Medical Policy for Services/Procedures/DME Requiring Prior Approval
Cleveland	800/294-8402	800/516-2583

Case Management	800/529-5697

Others
Coordination of Benefits	800/782-5868
Electronic Claims	800/321-7223
Subrogation	800/442-2911
Emdeon (to register)	877/469-3263

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